
I learnt a few key things on Friday:
- The service needs a leader. Someone has to be constantly monitoring the flow of the service and needs to step in when we cross the line from reflective silence to 'dead space'.
- The team is too small. We were minus one person on Friday, leaving four of us. That, and the fact that I hadn't delegated specific tasks to the team meant we felt a bit rushed.
- The more relaxed we are as a team on the night, the more relaxed people will be as they enter through the doors.
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